Toki Company Limited is a major Distributor of Alcoholic and Non-Alcoholic beverages for KBL / UDV in Kitui urgently seeking to fill the following position.
Career Opportunity: Distributor Management System Super User
Reporting to: Sales & Distribution Manager
Other Relationships: HR, Finance, Warehouse
Job Description: Responsibilities include documenting process flow, making recommendations for improvements, implementing changes, troubleshooting and configuration of the Distributor Management System (DMS) application during and after the initial implementation.
Roles and Responsibilities
Accenture NewsPage – DMS (Distributor Management System):
- Responsible for functional Support and Consulting;
- Customer (Creation & Update)
- Customers (Approval)
- Routes and Vans (Creation & Update)
- Route Settlement.
- Sales Person (Creation & Update)
- Transactions (Orders, Load outs, Van Load outs, Invoices, Stock transfer, Collections, Inventory and Warehouse Management etc.)
Products -SKUs (Creation & Update) - Promotions / Schemes Management (Creation & Update)
- Price zones management.
- User Maintenance.
- Collect, analyze, evaluate and report data in order to increase sales productivity.
- Collect sales records & trends and evaluate performance measured against sales quotas.
- Data Entry Effectiveness to DMS.
- Providing critical support to
- Management Team (Business requirements, Change Requests, Sign offs)
- Sales Team (DMS deployment and execution, Training)
- Supply Chain/Purchasing (New product requisition)
Service desk
- Responsible for the efficiency & effectiveness of Incident Management process within the Organization.
- Ensure that all Critical and Major Incidents are addressed within SLA response and sending out the Critical Alerts for such Incidents.
- Responsible for the quality of services and adherence to service level agreements (SLA)
- Develop, implement and review from time to time, all IT policies and procedures
- Provide expertise and support during systems upgrades, installations, conversions and file maintenance
- Oversee provision of end-user services, including help desk and technical support services
- Keep abreast to the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
- Manage financial aspects of the IT docket, including purchasing, budgeting, and budget review
- Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs
- Oversee support services and training to system users
- Providing secure access to the network for remote users
- Managing crisis situations, which may involve complex technical hardware or software problems
- Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Any other duty as may be assigned from supervisor from time to time.
Key Performance Indicators
- IT Cost/Revenue: – Maintain a low-cost docket through quality sourcing of related equipment and maintenance processes, evidence by zero cost on repeat job
- Availability: – Ensure 100% system availability at all times
- Risk: – Ensure zero losses arising from technical related risk such as viruses or lost data
- Employee Satisfaction: – Ensure 100% van sales man(VSM) satisfaction with the services offered
- Resolution: of technological issues reported are resolved within the same day or within the least mean time in affecting business operations
- Living up to the Outlook Values; by displaying correlating behaviors
Minimum qualifications, experience and competencies
- Must have a minimum of Diploma in Computer Engineering or related technical field from a reputable institution
- Must have a minimum of four (4) hands on operational experience this position or higher
- Attained I.T. certification such as; CCNA, CISCO
- Certified in Computerized accounting packages (QuickBooks)
- Ability to use ERP based systems
- Must have proficiency in;
- Server Management
- Systems and database administration
- Computer hardware and software systems and programs
- Computer networks, network administration and network installation
- Computer troubleshooting
- Computer viruses and security
- E-mail and internet programs
- Must have excellent management and supervisory skills
- Ability to install and administer computer hardware, software and networks
- Analytical and problem-solving skills
- Sound decision making skills
- Effective verbal, written, presentation, listening and communications skills
- Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level
- Has a strategic perspective
- Ability to prioritize, plan, organize own work and multi-task
- Ability to work with minimal supervision
- Proactive, flexible and initiative in resolution of problems
- Team worker, punctual and of high integrity
- Attentive to detail
Application:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current and expected remuneration, quoting the job title in the subject field to admin@toki.co.ke.
Deadline of application is June 18th, 2022.
Only shortlisted candidates will be contacted.