Career Opportunity: General Manager
Candidate specification
Work Experience: 10+ years of experience in a hospitality industry
Job Purpose: The general manager will be responsible for all hotel operations to ensure that clients have outstanding experience.
They will have the general responsibility of directing the general responsibilities of the company, ensuring compliance with the company standards and policies in all areas of operations including product preparation and delivery, restaurant maintenance and repair, customer relations, team management, financial accountability, and ensuring that the highest quality products and services are provided to each customer.
Essential Duties and Responsibilities
- Provide oversight to day-to-day operations of the company by scheduling, ordering, and developing company team members responsibilities.
- Manage profit and loss by following cash controls, security procedures, managing labor, and maintaining inventory.
- Reviewing financial reports and taking appropriate actions regarding the reports.
- Takes part in the recruitment, interviewing, and hiring team members, conducting appraisal, motivating and training the staff and taking disciplinary action.
- Ensures that the Occupational Safety and Health Act, local health and safety codes in addition to the company safety and security policies are being complied with.
- Ensuring that the organization is in compliance with the preventative maintenance program with regards to equipment, facility, and grounds maintenance.
- Maintain fast, accurate service, positive customer relations, and facilitate the consistency of products with company quality standards.
- Ensure food quality and 100% customer satisfaction
- Ensures a conducive working environment and customer experience by reinforcing a safe work behavior among the team.
- Ensure complete and timely execution of corporate and local marketing programs.
Qualifications and Requirements
- To perform this job successfully, the candidate must have the following qualifications and requirements;
- A degree in hospitality management or any other related field 10-year experience in hospitality industry
- 10+ years of experience in a similar role
- Supervisory experience in the food service or restaurant will be an added advantage
- Proven track record of managerial and leadership skills while offering outstanding customer service is required.
- Must be fluent in both English and Kiswahili.
- Must demonstrate remarkable written and verbal communication skills.
Key Skills and Competencies
- The position requires someone with excellent analytical skills
- Knowledge in hotel/ restaurant management software and systems
- Strong decision-making and problem-solving skills
- Knowledge in Microsoft suite including word, excel and PowerPoint
- It requires someone with supervisory responsibilities of team members, shift managers, and shift leaders.
- Negotiation and persuasion competencies
- Project development and management expertise
- Client management
- Business and industry market analysis skills
- Aptitude for organization and time management skill.
How to Apply
Candidates who meet the above requirements are invited to submit their cover letter and CVs to careers@hrmconnection.com on or before 9th July 2022.
Only shortlisted candidates will be contacted.