Meridian Health Group is one of the market leaders in quality, cost-effective and accessible health care in Kenya and East African region.
At the heart of our corporate philosophy is a devotion to patient centred care and service excellence.
We are dedicated to providing effective and efficient care in a safe and welcoming environment.
We seek to recruit competent and qualified individuals in the following capacities:
Career Opportunity: Branch Manager – Malindi
Job Purpose The main role of the Branch Manager is to play a critical part in the entrenchment of the quality and efficiency of the medical services at the branch.
The individual will coordinate clinical care for all patients at the facility as part of a multi-disciplinary managed care process leading to desired patient care outcomes, high quality service and best practice standards.
This position supervises All Branch Staff (Customer Care Officer, Laboratory Technologist, Pharmaceutical Technologist, Theatre staff, Nurse & Office Assistant).
Key Responsibilities / Duties
Managerial / Supervisory Responsibilities
- Provide clinical team leadership to all paramedics.
- Coordinate procurement and supply chain for the facility.
- Schedule and chair branch meetings.
- Coordinate medical equipment maintenance.
Operational Responsibilities
- Ensure effective communication of the Group’s strategies, objectives, and performance to motivate staff and create a positive company culture.
- Provide patient care at the facility.
- Explain the patients’ treatment plan clearly and compassionately and respond to any queries or concerns that may arise.
- Recommend admissions and referral of all patients where specialized services are required.
- Perform minor surgical procedures in the facility.
- Follow on all laboratory or radiological investigations to ensure that they are done in a timely manner.
- Update the clinical notes accurately and completely for all patients in their electronic medical record.
- Provide motivating leadership to the branch workforce
- Provide emergency care at the facility.
- Build and maintain cooperative working relationships with consultants, other hospitals/referral facilities and various relevant internal & external stakeholders to promote the business effectively and increase scope of services provided.
- Keep abreast with developments in diagnostics and therapeutics in the market and advise the management accordingly.
- Maintain a quarterly patient satisfaction score of above 95%.
- Participate in marketing activities and events as scheduled from time to time.
- Participate in the internal Continuous Medical Education (CME) programs.
- Participate in quality improvement programs and Hospital Committees as appointed from time to time.
Job Dimensions:
Financial Responsibility:
- Ensure adherence to claims management process to avoid rejections on clinical grounds.
- Manage the average spend per patient based on the guidelines issued by each of the payers.
Responsibility for Physical Assets
- Office equipment in the facility.
- Medical equipment in the facility.
- General maintenance of the facility.
Decision Making:
- Clinical decision making.
- Managerial decision making
Job Competencies (Knowledge, Experience and Attributes / Skills)
Academic Qualifications
- O-levels/A-Levels
Professional Qualifications
- A Diploma in Clinical Medicine and Surgery
- Possess a valid practicing license Council
- Professional course in Hospital management
Relevant Work Experience
- At least 5 years’ experience as a Clinical Officer post internship in a similar position
- At least 1 year experience in managerial /leadership position
How to Apply
Interested candidates meeting the requirements for any of the positions above should send current CV and cover letter quoting the post applying for in the subject line to: hr@mhg.co.ke by close of business 30th June, 2022.
Due to urgency in filling the above positions, shortlisting will be done on a rolling basis.
Only shortlisted candidates will be contacted.