National Bank – A Subsidiary of KCB Group Plc
Career Opportunity: Senior Relationship Manager, Institutional Banking
Job Ref No. HR/043/2022
Available Position/s: 1
Division: Corporate Banking
Location: Head Office
Reporting to: Sector Head, Institutional Banking
Position Scope: Responsible for driving business growth (asset, liabilities and customer numbers), revenue and profitability within the Institutional Banking sector of corporate banking.
This entails managing a portfolio of customers and partnering with the corporate banking product house units (Transactional banking, Trade, Asset Finance and Insurance as applicable) to co-create business solutions-oriented value propositions.
This sector includes learning institutions, professional firm establishments, religious institutions, non-bank financial institutions, international and non-governmental organisations and strategic partnerships.
Key Responsibilities:
- Deliver on Institutional Banking Annual Business Growth Targets; Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers by engaging Existing and New to bank customers.
- Relationship Management of Institutional Banking Customers.
- Manage and maintain relationships with key/strategic Institutional Banking stakeholders.
- Partner with the Corporate Banking Product House Units (Transactional Banking, Trade, Asset Finance and Insurance as applicable) to co-create business solutions-oriented value propositions.
- Collaborate with other units within the Bank to ensure customers’ needs are exhaustively met within their ecosystem to build and maintain sustainable business relationships.
- Responsible for delivering quality customer experience through regular client engagements, correspondence, enquiry/complaint response and resolution within set standards
- Manage Portfolio at Risk (PAR) for Institutional Banking Segment Business within annual business target
- Responsible to prepare quality credit applications and maintain the turnaround time and standards to ensure a good customer experience and standards maintained within the sector.
- Maintain Institutional Banking Segment Business Operational Costs within approved budget
Manage and maintain a robust monitoring, controls, business continuity, governance and risk management environment - Deputise the Sector Head, Institutional Banking and offer support in driving business growth (Asset, Liabilities and Customer numbers), Revenue and Profitability within the Institutional Banking Sector of Corporate Banking.
Skills & Experience:
- Bachelor’s degree in a business-related field
- Postgraduate and or banking qualifications will be an added advantage
- Professional qualification in sales / marketing.
- Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.
- Minimum five (5) years relevant experience (in well-established organizations) in corporate banking, with at least two (2) years’ in senior management positions relevant to Institutional Banking within Corporate.
- Track record of attaining targets of business growth and profitability in the financial services and banking sector.
- Sound understanding of statutory and regulatory requirements of corporate governance, business and banking operations.
- Customer & client focused innovation – able to meet the demands of internal and external customers.
- Meaningful collaboration – ability to establish key partnerships and facilitate, influence, collaborate and establish accountability through all levels of the organization to help drive uptake of the Bank’s products and services
- Ability to prioritize, meet deadlines and work under pressure
- Innovative and creative – ability to think creatively and develop innovative solutions
- Excellent interpersonal, communication and presentation skills
- Prior experience of dealing with customers
- Knowledge of the Bank’s lending principles, policies and procedures.
How to Apply:
If you believe you can clearly demonstrate your ability to meet the criteria for the above role, please submit your application including copies of your academic and professional certificates, testimonials and your curriculum vitae to: recruitment@nationalbank.co.ke.
To be considered, submit your application on or before by Friday, 1st July 2022
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.
National Bank of Kenya is an Equal Opportunity Employer.