Position Title: Network Operations Associate
A highly-organized administrative whiz who will capably support the Network team to fulfill its global mission
About the Position
The Legal Empowerment Network, which Namati convenes, is the first and only global network dedicated to resourcing and uniting grassroots advocates who work with communities to advance justice. Celebrating its 10th anniversary this year, the Network has grown to include over 3,000 groups and 10,000+ individuals from nearly every country.
As Network Operations Associate, you will provide key operational support to our growing network. This is a challenging and exciting position at the heart of Namati’s Legal Empowerment Network team which will offer a unique vantage point into the running of a dynamic global team and what it takes to build a global movement.
Reporting to the Senior Network Manager, the Network Operations Associate will provide administrative and logistical support while being proactive and responsive to our fast-paced team and Network members across the globe. We’re looking for someone who genuinely enjoys the operations and administrative side of an organization. You feel satisfaction when you bring both precision and creative thinking to operational roles. You understand that “behind-the-scenes” work is critical to make our on-the-ground work possible.
Exceptionally organized, creative, and meticulous, the Network Operations Associate will juggle multiple responsibilities while problem-solving and troubleshooting on many fronts. With responsibilities that range from planning an in-person annual planning trip to managing vendor relationships and corresponding with network members, the Network Operations Associate must exemplify excellence in every task, large or small.
The Network Operations Associate will be responsible for the following --
Network Operations
- Field general Network requests and maintain the community@namati.org inbox
- Help to coordinate Network meetings and follow up on activities, commitments, and documentation in a timely manner
- Support team logistics for meetings, planning retreats, and travel at regional and global levels
- Support partner agreements and requests for proposals; prepare agreements, process and track payments, ensure timely submissions, submit invoices for payment
- Handle and track expenses, payments, and invoices for the Network team - including honorariums, small grants, and awards - in conjunction with the Finance team.
- Establish and maintain a schedule for reporting requirements and assist with requests related to proposal development and reporting
- Participate in regular coordination meetings and team check-ins
- Assist in organization of online filing systems
Support regional activities across Africa
- Coordinate and attend calls with various regional core groups across the continent and follow up on activities, commitments, and documentation in a timely manner
- Organize regional workshops and events that are both virtual and in-person
- Assist with tracking quarterly and annual engagement data on activities
- Log and submit disbursement requests and wire transfers with the DC & Nairobi office Accountants
- Support partner agreements and subgrants from initial partner assessment through execution to ensure they’re facilitated in a timely manner
- Monitor subgrants according to established timelines; track spending, documentation, and maintain electronic files
- Draft discussion summaries and compelling member stories to share with internal and external audiences
- Document member participation and support engagement through community building efforts
Member engagement & support
- Onboard new members, including maintaining Network profiles and posting new member topics
- Provide support to members on the community discussion platform, acting as a moderator and encouraging platform engagement
- Support various member surveys, including building online forms and analyzing results
- Regularly review and update member directory information and follow-up with members accordingly to ensure quality of membership data
- Support virtual member events globally, such as webinars, as needed
Support other Namati organizational initiatives
- Support and participate in correspondence with Namati’s Global Programs, Namati country programs, and other organizational staff requests, etc., as needed**.**
Here’s what you might have tackled last week/month -
- Act as forum moderator, reviewing new members and engaging with them on the legal empowerment network’s community discussion forum;
- Work with the finance team to submit expense reports from a recent event in Mexico;
- Correspond with a leading member in Thailand to support the origination of a subgrant agreement for regional work;
- Send out invitations for a group discussion on advocacy for women’s rights, then start the call and take notes during the discussion;
- Secure and manage a team of translators to produce a French version of a new report;
- Organize travel arrangements for regional members to attend an international advocacy event in Lagos, Nigeria;
- Draft qualitative and quantitative data for a colleague in Namati’s Development Team in advance of a reporting deadline.
About You/Must-Haves for the Position
- Track record of excellence: You have demonstrable experience (at least one year) of operational support to program implementation. You epitomize reliability, and you’ve always been recognized as the person whom others inherently trust to get the job done quickly and accurately. You genuinely enjoy behind-the-scenes work because you know the value it brings to the success of any team.
- Nimble, creative, problem-solver: Although careful planning and execution define your work, you are positive and graceful when unexpected challenges arise. You quickly reorient and identify the best new course of action.
- A global outlook: You are comfortable - and have experience - working with people from a variety of backgrounds and cultures. You speak at least one non-English language proficiently, preferably French.
- An eye for detail: You are able to multitask using sound judgment while remaining detail-oriented. You’re extremely thorough and will follow through on complicated, multi-step processes. You’re known for producing high quality content on deadline. You take pride in being able to spot typos or meeting conflicts and being able to voice them with grace and precision.
- Ease with technology: You’re a technophile, and when given the opportunity to work with a new program or application, you quickly become fluent. You preferably already have experience with various social media platforms and Wordpress.
- Collaborative and service-oriented: You greet everyone you encounter with a collaborative spirit, kindness, and empathy. You are known as a team-player who brings an “all hands on deck” mindset to all projects -- you’re happy to contribute however you can to advance Namati’s mission.
- Growth oriented: You’re always seeking to better yourself and your work, and you will push yourself to the peak of performance to help fulfill our mission. In service of that growth, you welcome and delight in feedback from supervisors, peers, and anyone else.
Location
We have a strong preference for this position to be located in Nairobi, Kenya. You must be already legally authorized to work in Kenya to be considered for the position. Namati is unable to sponsor a work permit for this position.
The successful candidate will be expected to occasionally work non-standard hours to accommodate the various time zones represented in the Network team. It is expected that this position will need to be in the office regularly.
Compensation & benefits
The offer range for this position is an annual compensation of 1,300,000 - 1,450,000 KES. Final compensation will be commensurate with the depth of experience that the selected candidate brings. Namati also offers excellent benefits, which include health coverage, generous paid time off, retirement or old-age plan contributions, sick leave, and parental leave. All staff also have access to funds for professional development opportunities.
How to apply
Please submit a resume and cover letter - explaining why you’re interested in this position and what motivates you to apply - using our online application form. We’ll accept applications until July 27, 2022. No phone calls please. Namati is an Equal Opportunity Employer.