National Bank – A Subsidiary of KCB Group Plc
Job Ref No. HR/070/2020
Position Title: Channels Specialists
Available Positions: 2
Division: ICT Division
Location: Head Office
Reporting to: Senior Channels Administrator
Position Grade: MG 8
Position Scope: The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems.
Key Responsibilities:
- Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
- Ensure that service / support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.
- Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
- Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
- Responsible for designing, developing and providing appropriate reports and management information as required by business.
- Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
- Continuously analyse user requirements and provide solutions.
- Maintain up to date system and user documentation and manuals.
- Ensured compliance of SLAs with system vendors.
- Recommended and implemented upgrades for performance, security and business benefit.
- The role holder will provide support in the development, design, document, maintenance and provide solutions for digital channels systems – ATM & Card, Internet Banking, Agency Banking, Mobile Banking, Biller Engine & Money Transfer Services (MTS).
- Constituted cross-functional project teams with clearly defined roles.
- Carry out other duties as may be assigned by the supervisor.
Qualifications, Experience, Skills & Personal Attributes:
- A minimum of a Bachelor of Science degree in IT, Computer Science or related field.
- ITIL Certification.
- Three (3) years’ experience in the IT field within the Banking Sector or in a large IT enabled field.
- Professionalism –maintains a professional approach based on ethics and NBK values
- Integrity and honesty and ethics- ensures ethical practices and integrity and ensures NBK is not put at reputational risk
- Building consensus and influencing-ability to influence various players across all NBK departments
- Customer orientation-is customer focused striking a solid balance between external and internal customer orientation
- Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
- Excellent communication skills; articulate in communicating to both internal and external stakeholders at level levels.
- Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.
- Multi-tasking; able to manage several concurrent assignments and prioritise demands.
- Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements.
How to Apply:
Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Tuesday, 30th August 2022.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.