Position Title: Operations Manager (Group Employee)
Reporting: The Groups Operations Manager
Location: Juba, South Sudan
Essential Duties & Responsibilities:
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees under the group;
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions;
- Plan and review compensation act enforcing policies and procedures;
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends;
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions;
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving products, equipment utilization, inventory management, and shipping;
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes;
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations;
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Accomplish operations and organization mission by completing related results as needed;
- Meet or exceed operations labor budget expectations;
- Manage staff levels, wages, hours, and contract labor to revenues;
- Responsible for all department managers and supervisors, with review/approval responsibility for accident-free employees;
- Run a safe, injury/accident-free workplace;
- Responsible for all aspects of vehicle and heavy equipment ensures;
- Establish contra serve to price and ensure proper maintenance and
serve as primary liaison with utilities and local government agencies,
such as
fire, police, health, and safety agencies; - Manage relationships with key operations vendors;
- Track vendor pricing, rebates, and service levels;
- Review and approve all operational invoices and ensure they are submitted for payment;
- Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring;
- Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints;
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation;
- Communicate all operating policies and/or issues at department meetings;
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reducing sub-rental expenses;
- Communicate with legal counsel and safety department to ensure all processes remain compliant with health and safety regulations and other governmental regulations; and
- Any other duty as may be assigned from time to time
Key Competencies & Qualifications:
- Bachelor’s Degree in Business Administration or any other related field from a recognized institution.
- Must have at least 5 years of experience in Operations Management
- Performance management skills
- Leadership skills
- Communication and interpersonal skills
- Cultural Awareness
- Planning and organizational skills
- Counselling skills
How to Apply
If you’re up to the challenge, kindly send your CV and cover letter only to recruitment@linkarkconsultants.com before the closing of business on 26 August 2022.
Clearly indicate the position applied for and the expected salary on the subject line.