Wananchi Group (K) Ltd
Position Title: Field Support Engineer – HFC & Gpon subscriber Maintenance
Department: Technical Location: Nairobi, Kenya
Employment Status / Type: Permanent
Position Reporting to: Field Operations Team leader
Manages Others: No
Number of Staff Recruited: 9 Field Engineers
Job Purpose / Summary: Attend to subscriber maintenance work orders including addressing sites within agreed SLA.
Key Roles:
Responsibilities (Functions and duties):
- Track and repair signal interferences for both HFC and Gpon including signal leakages on the network in coordination with Engineering, Maintenance and NOC teams
- Ensure sites are attended within SLA.
- Update dispatch with accurate information pertaining sites and customer feedback
- Ensure quality is attained in ideal solution provided including scope of work done within industry
standards. - Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
- Maintain integrity including management of customer premise, company Image and phone etiquette.
- Share feedback on issues pertain to the network and customer experience which by large will lead to ensuring service delivery.
- Share relevant information with relevant teams including addresses, gaps and network issues
- Respond to customer inquiries about products, work operations, etc. during field contacts.
- Produce and maintain all records related to the assigned tasks
- Perform preventive maintenance tasks on customer premises, including among others Coax and
Optical Fiber cables, disconnection of idle drops, report sagging cables and damaged network devices including Lockboxes/passive and active devices. - Ensure work tools are well maintained including laptops, Compression tools, motor bikes etc.
Skills & Experience:
- Driver’s license and ability to ride a motor bike
- Considerable knowledge and skill in regards to HFC and GPON networks, related tools and materials and safety standards required in the installation and maintenance and repair of the HFC and GPON cable network and all services delivered by the system.
- Good mechanical aptitude and ability to work under pressure.
- Good communication skills and able to demonstrate confidence.
- Team player and solution oriented (Proactive)
- Compliance on Time and agreed SLA’s as defined by the company policies
- Demonstrate understanding on PC network troubleshooting.
Qualifications
- Diploma or Degree in Telecommunication/ICT
- KPLC Safety training Certificate.
- Certificate of good conduct.
- Kenyan Driving license and good driving skills.
How to Apply
Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 12th September 2022.
The subject line should read Field Support Engineer.
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification.