Our client in manufacturing seeks to hire a Business Development Manager (Customer Service).
Reporting to the Sales Manager, the BDM will be the overall team lead charged with driving service excellence and championing customer satisfaction.
He/she will ensure that his/her team meets the set sales targets and offers quality services.
The company is located in Mlolongo Machakos County.
Gross Salary 65,000/= Kes
Duties and Responsibilities
- Champion service excellence and service improvement initiatives
- Identify opportunities for customer-centric process improvements
- Ensure that customer complaints and issues are properly resolved in a timely manner
- Ensure team adherence to the complaint management processes, CRM and service level agreement
- Provide management information and spearhead continuous improvement
- Drive better customer experience standards and ensure adherence to product knowledge
- Ensure constant review of the team’s metrics and processes to comply with best practices
- Review and coordinate the rollout of the customer feedback management process
- Improve and maintain effective internal Quality Assurance policies & procedures
- Generate sales on e-commerce, cold calling and walk-in clients
- Ensure timely invoicing and provision of presale and after-sale service
- Recruit, supervise, train, motivate, coach and mentor sales teams
- Conduct performance appraisals and generate training needs analysis
- Ensure individual and sales team sales targets are met
- Any other duty that may be assigned from time to time
Required Specifications
- Minimum of a diploma in marketing, customer care or diploma in a related field
- Experience working with SMEs in the manufacturing industry and in a similar position
- At least 5 years’ experience with 2 years in a team leader position
- Experience in customer service management, marketing and/or sales
- Successful track record in B2C sales and negotiation and experience in online sales techniques
- A strong customer-oriented focus
- A strong, resilient, mature and accountable individual
- Excellent verbal and written communication skills
How to Apply
Interested and qualified applicants are invited to email their CVs to Fanisi HR Solutions at apply@fanisi.net by C.O.B Thursday 20th October 2022 indicating “BDM-Customer Service“in the subject line.
We are an equal-opportunity employer.
Male Candidates are highly encouraged to apply.
Only shortlisted candidates will be contacted.