Position Title: Customer Liaison Officer
Reference Number: OC/2022/09
Location: Nairobi
Reports To: Business Head / Auto Head
Responsibilities:
Customer Centricity
- Key Account Management Dossier collation & update in portal
- Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
- Annual engagement plans in collaboration with Business Head /Auto Head.
- CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
- VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
- Competition – Track, Collate & Publish key updates on key market activities
Reviews
- Collate & update Weekly Country review templates
- Collate & update Monthly Review templates
- Collate & update Quarterly Review templates
Strategy & Continuous improvement
- Support / follow up on strategic action plans with Action plan owners
- Send monthly updates on Strategic action plan progress
- Support / follow up on Continuous improvement action plans at location
- Send monthly updates on Continuous improvement plan progress.
Desired Profile:
- Excellent experience in automobiles, especially in the commercial vehicles segment.
- Business Acumen
- Flexible with time management skills.
Minimum Qualifications and Experience.
- Experience: 3- 5 years (Preferably Automotive Industry)
- A degree in a relevant field.
Attributes and Skills:
- Should be of high integrity and professional.
- MS – Excel & PowerPoint,
- ERP / BI tool exposure,
- Basic project Management,
- Strong communication,
- Team player & strong persistence
How to Apply:
Please send an updated and detailed CV including a cover letter to info.Kenya@tatainternational.com
Closing date for receiving applications latest by 20th October 2022.