GA Insurance Limited
Position Title: Motor Claims Senior Officer
Reports To: Motor Claims Manager
Overall Job Summary: To ensure that motor claims settlements are timely and satisfactorily concluded.
Duties and Responsibilities:
- Timely registration of motor claims and acknowledgment
- Make an appropriate reserve amount in the system for each claim
- Follow up on the claim documentation from the insured/intermediaries.
- Appoint external assessors and follow up on the report
- Advice and seek approval on technical matters as regards motor claims.
- Receive and act on instructions received from the head of the department and the executive.
- Ensure claims procedures and policies are followed
- Receive and attend to mails.
- Allocate work to service providers and monitor their performance
- Corresponded with clients, intermediaries, assessors, investigators, garages, spare part dealers, third parties, and any other party as regards motor claims.
- Revise reserves amounts appropriately in the system.
- Recommend and approve payments
- Attend to clients and resolve complaints
- Appoint investigators where necessary
- Liaise with the underwriting department to minimize losses
- Coordinate supply of spares and resolve recurring problems as regards the supply of spare parts.
Job Holder Specifications
Knowledge, skills, and Abilities
- Good Interpersonal and supervisory skills
- Good analytical and negotiation skills
- Well-verse with insurance products and services
- Comprehensive knowledge of claims management/handling
- Excellent analytical, communication, and customer-handling skills
Credentials and Experience
- Bachelor’s Degree / Diploma in Automotive or Mechanical Engineering from a reputable institution.
- Professional Qualifications in Insurance will be an added advantage.
- Over 3 years’ working experience in Motor Claims Department
Application Procedure:
If you meet the above minimum requirements, send your updated Curriculum Vitae to careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 24th Oct 2022.
Only shortlisted candidates will be contacted.