Position Title: Head of Hospitality
Industry: Real Estate
Location: Nairobi, Elementaita, Vipingo
Gross Salary: Kes 300,000 – 350,000
Our client is a real estate developer who takes pride in being the pioneer of the open-plan gated community concept in East Africa.
They are seeking to hire a highly motivated, honest and dedicated team player to join the growing business as a Head of Hospitality overseeing their hospitality business units and ensure smooth running of facilities.
He/she be responsible for ensuring growth of revenue, excellent guest experience as well as management of the facilities.
Key Responsibilities
- Oversee the operations functions of the hospitality as per the Organizational chart.
- Hold regular briefings and meetings with all hospitality Managers.
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
- Lead all key property issues including capital projects, customer service and refurbishment.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the hotels annual Operating Budget, Marketing & Sales Plan and Capital Budget.
- Manage on-going profitability of the hotels, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Deliver hotels budget goals and set other short- and long-term strategic goals for the properties.
- Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies.
- Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
- Maximizing room yield and hotels / lodge revenue through innovative sales practices and yield management programs.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third party vendors for essential equipment and services.
- Act as a final decision maker in hiring a key staff.
- Coordination with Hospitality Managers for the execution of all activities and functions.
- Overseeing and managing all the hotels and working closely with hotel heads on a daily basis.
- Manage and develop the Hotels Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and development with strong sales prospects.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
Requirement and Qualifications
- Must have 10+ years of strong operational and hotel management experience
- Prior experience as a General Manager of a Hotel
- Bachelor’s Degree in Hospitality or a related field is an added advantage, however field experience is key
- Must demonstrate skills in budgeting and resource management, and strategic planning
- Should have knowledge of legal and regulatory issues governing the hospitality sector
- Should demonstrate experience in financial planning and analysis
- Should be flexible and able to multi-task; can work within a multi-cultural, fast-moving environment, while demonstrating resourcefulness in setting priorities and guiding investment in people and systems
- Should demonstrate ability to cultivate and manage productive relationships with clients, team members, public officials, other staff, and the community
- Demonstrate ability to express ideas clearly, verbally and in writing;
- Strong computer skills, including high level of proficiency in MS Excel, PowerPoint, and Word
- Ability to work independently, problem solve, and be persistent;
- Creativity, entrepreneurial, and a self-driven attitude towards work
- Personal qualities of honesty, integrity, credibility, and commitment to the mission of the hotel
- Strong problem-solving skills, with a bias to a sense of urgency.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Head of Hospitality) to vacancies@corporatestaffing.co.ke before 7th October 2022