Position Title: General Manager
Industry: Hospitality
Location: Kitui
Gross Salary: Kshs 100,000 – Ksh 120,000
Our client in the hotel industry seeking to hire an experienced General Manager, to oversee all aspects of the operation of the Hotel to secure maximum in revenues and guest satisfaction while positioning the Hotel in a recognizable position in the marketplace.
This is to be accomplished through training, yield management and the implementation of service standards.
Key Responsibilities:
- Overseeing the operations functions of the hotel, as per the instruction of company directors.
- Making sure all guests receive high-quality service including handling complaints and overseeing service recovery procedures.
- Handling corporate clients directly and taking part in the acquisition of new clients
- Maximizing room yield and hotel revenue through innovative sales practices.
- Ensuring the hospitality side of the business follow ISO 9001 standards (3-star hotel) I.e. develop and institute professional hospitality standards expected of a 3-star Hotel.
- Assisting in the recruitment of key roles within hotel departments I.e. department heads and any other required job opening deemed crucial to the hotel’s success.
- Giving timely feedback reports on assignments.
- Hold weekly briefings and meetings with all heads of departments and staff.
- Be accountable for the responsibilities of department heads and take up leadership amongst department heads
- Carry out monthly performance reviews of hotel departments and recommendations on improvement of each department.
- Making sure that the hotel meets health, safety, and security regulations and licensing laws.
- Organizing for necessary building maintenance.
- Recruiting, training, and supervising staff and overseeing the same where applicable.
- Ensure all departments are routinely audited on their use of company assets.
- Ensure all decisions are made in the best interest of the hotel.
- Report on matters that affect the company’s business in a bid to improve the business of the hotel.
Key Qualifications.
- Bachelor’s degree in a Business or Social Science related field.
- Prior experience in a Managerial/Supervisory role in a Hotel Industry is an added advantage.
- Minimum of 5 years experience in the hospitality industry,
- Experience in the fine dining industry
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Strong and sustained commitment
- Pleasant demeanor
- Ethical conduct
- Good judgment
- Responsible
- Strong desire for excellence
- Continuous learner
- Team Player
- Compliance with policies and procedures
How to Apply
If you are up to the challenge, and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (General Manager – Kitui) to jobs@corporatestaffing.co.ke before 4th October 2022