Position Title: SME Sales Executive – Mombasa
Business Unit: SimbaNET Com Limited
Report to: HOD – Sales SME
Annual Targets: As Advised By HOD
Profile and Main Purpose of the Job
SimbaNET Com Limited is part of The Wananchi Group and one East African’s leading internet, data and entertainment companies, first Triple Play brand, incorporating broadband internet, cable television and voice services.
The SimbaNET Sales Agents will work within the SimbaNET Sales Department and will report to the Sales Manager on Daily Activities.
It is expected that the Sales Agent charged will be charged with responsibility of independently managing sales within assigned Territory.
The Sales Agent will independently produce and manage quotations / proposals and will submit them to the Customer under the supervision of the Sales Manager. The target will be to close all sales calls.
Key Responsibilities:
- Identifying and developing suitable SOHO, SMEs Prospects to approach for selling SimbaNET and Group Products, Solutions and Services
- Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships and database with prospect clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- To prepare reports by collecting, analyzing, and summarizing information as requested by sales management.
- Maintains quality service by establishing and enforcing organization standards.
- With the approval of the Sales Manager; Negotiating rates for proposed bespoke products or solutions
- Ensure Applications form/Agreement is signed by the customer; Follow up payments of customers after the invoice has been raised
- Liaising with other departments on a quick and smooth implementation and commissioning of the projects.
- To achieve prescribed level of sales and performance in key areas and maintain a pipeline of opportunities.
- To work and collaborate with internal departments, pre and post sales, to ensure that all aspect of the sales are achieved effectively and on time.
- To proactively establish relationships with partners, key business organizations, SOHO and SMEs and other bodies where required.
- To provide regular feedback from the marketplace on the effectiveness and suitability of the products and services and new product requirements.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- To provide a positive and professional image of the role and the company both to customers and colleagues at all times.
- Contributes to team effort by accomplishing related results as needed.
- Following up with the Project Team on a quick and smooth implementation after receiving an LPO.
- Follow up payments of customers after the invoice has been raised – 1st Payment only.
Overall Responsibilities:
- Information Exchange – Submit detailed and accurate daily, weekly and monthly reports
- Client Relations
- To ensure the customers’ expectations are met, that they get their money’s worth, collection, ensure all customers have valid contracts, customer visit and feedback, customer retention.
Specific Responsibilities:
Sales Activities
- Assist the Sales Manager if required particular on: Sales for the range of products; Direct sales to regional end users where appropriate; Quotations; Marketing support; Exhibitions
Collections
- Work with the Client Accounts Manager to assist in efforts to collect amounts from various clients and affiliates
- Provide accurate feedback on progress made in weekly and monthly reports
Information exchange
- Submit detailed and accurate weekly and monthly reports
MONTHLY TARGETS
- ADVISED BY HOD
Requirements:
- Minimum of 1year selling experience. Telecommunications Sales is an added advantage
- Aggressive and has passion to progress in a sales career
- Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
- Of good temperament, right attitude, innovative and responsive in carrying out their duties.
Required Competencies:
- Excellent communications skills and strong negotiation skills
- Fluent in English (written and spoken) and Kiswahili (spoken)
- Ability to grasp the fundamentals of Sales and manage the cycle
- Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
- Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
- Ability to interface and communicate professionally and politely at all levels within a corporate environment
- Must have emotional maturity to enable them to work with customers who may sometimes be upset
- Must pay attention to detail to ensure all aspects of customer satisfaction are covered
- Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
- Ability to accurately report sales figures, trends and customer requirements
- Ability to assume responsibility for accuracy and timeliness of work product
- Ability to manage staff as well as facilitate change
- Willingness to work irregular hours, weekends, and holidays as in when needed
Personal Characteristics:
- This individual must have a strongly developed sense of responsibility and work commitment.
- He/she must be highly motivated and eager to learn.
- He/she should be able to follow instructions and plans of action.
- Professional and personal ethics are essential.
- Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
- Respect, Openness, Flexible
- Well-groomed and presentable to represent the company image.
How to Apply
Interested and qualified candidates to submit their applications including a detailed CV and day time telephone contact to recruit@ke.wananchi.com on or before 3rd October 2022.
The subject line should read “SME Sales Executive- Mombasa”
Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.
Only short-listed candidates will be contacted.
Note: Canvassing will lead to automatic disqualification.