Our client in the Telecommunications sector seeks to recruit Business Development Officers; whose main responsibility will be to develop and maintain excellent relations with new and existing corporate customers resulting in increased levels of customer retention and growth of revenues.
Location: Nairobi
Number of positions: 5
Key Responsibilities
- Achieve the Corporate sales targets as set by management and execute sales growth action plans in the markets
- Identify new operations, and share with Key Account Manager for closure where necessary.
- Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area.
- Address and resolve escalated issues from customers and forecast and maintain sales plan with customers for the assigned area.
- Determine required solution for the customer with a focus on cross-and up selling of products and services
- Contribute positively to cost savings target of the business.
- Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
- Ensure accuracy of the first bill as signed and full adherence of the signed contract.
- Continuously ensure alignment with marketing, branding and communications procedures.
- Compile and execute action plans to grow the customer and partner footprint for the assigned area.
- Forecast and monitor sales for the relevant market segments for appointed clientele.
- Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area.
- Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow.
- Support sales administration team with required information for sales order management. Support the finance team in Money Collection and issue resolution.
- Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
Deliverable for this role
- Sales targets – Delivering assigned sales targets on revenues, airtime, internet, data and devices.
- Availability – ensuring availability of products & services within the markets/areas.
- Reports – sharing reports as required.
Qualifications- Academic and Professional Experience
- Bachelor’s degree with sales background or other sales related qualifications
- 3-5 years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship Management.
Competencies
- Knowledge of the telecommunications industry.
- Sales Management / Processes
- Analytical skills / Critical thinking
- Client focus & Results orientation
- Business acumen and Strategic orientation / Quick decision making.
To Apply:
Applicants who meet the requirements stated above should send their application letter and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsafrica.com with Business Development Advisor-Telecommunication on the Subject line.