Position Title: Branch Manager
Job Location: Nairobi, Kenya
Duties and Responsibilities
- Provides the interface between the CEO and the branch staff.
- Actively cascades to the staff all decisions and directives from the Executive.
- Constantly provides the CEO with feedback information on the running of the branch.
- Provides oversight and management for the day to day running of the branch.
- Attends company quality meeting and all meetings on behalf of the branch.
- Member of the Branch Executive Committee.
- Proactively manage cost to ensure product profitability
- In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
- Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
- Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.
- Ensure quality credit appraisals for all applications in the branch
- Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
- Ensures zero tolerance to customer complaints – both internally and externally.
- Ensures that the set Turn Around Time is adhered to by all branch staff.
- Maintain high level of confidentiality of customer information.
- Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
- In charge of leave management at the branch
- Ensure successful portfolio transfer during normal leave and staff exits.
- In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
Policies and Procedures
- Custodian of policies, processes and products manuals – both soft and hard copies.
- Ensure compliance to company policies and procedures.
- In charge of the branch assets.
- Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.
- Ensure quarterly and annual reports for the product are prepared on time.
- Ensures that issues raised during branch audit are addressed.
- Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.
- Ensures branch contingency planning is operational including backups of branch data on weekly basis.
Other duties
Any other role assigned by the CEO
Qualifications and Experience
- Bachelor’s degree in any Business field from a recognized university is an added advantage
- Diploma in Business field from a recognized institution of higher learning.
- At least 3 years working experience in the service industry i.e. Salons, Spa, Restaurants
Knowledge and Skills
- Leadership skills.
- Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
- Demonstrates leadership skills.
- Working knowledge in IT skills (MS Office especially Excel).
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Branch Manager” to: vacancies@jantakenya.com by or before 10th November 2022.