Position Title: Customer Service Executive
Industry: IT
Location: Nairobi
Gross Salary: 35k – 40k
Our client is a leading IT service and solutions provider, servicing businesses of all sizes, from small to medium and large corporate enterprises.
They pride themselves on quality service, dependable results and reliable fast responses when support is required.
They are seeking a motivated, enthusiastic and service focused customer service representative to join our growing team
Key Responsibilities
- Take incoming calls from customers requiring support, or who have questions or queries about the services offered, speak with customers and manage and escalate the call as required.
- Monitor the social media inboxes through various platforms, ensuring the response rate is kept in line with service levels.
- Open new company accounts, and keep them updated using the company EPR.
- Prepare various reports, such as customer and product, by pulling and analysing data.
- Manage petty cash and cash balancing, ensure that all company stationery and consumables are ordered in advance and that they do not run out.
- Manage meeting schedules, and calendars, assist with the creation and set up of in person and online meetings as needed.
- Ensure a proper filing system is implemented and used to store files and information accurately and securely, in line with company standards.
- Work in line with data protection guidelines, ensuring company and customer information is secured.
Qualifications and Requirements
- Minimum of 2 years’ previous experience in a customer facing role, either via phone, in person or online customer support.
- Strong communication skills, both written and verbal with a strong command on English.
- Demonstrated ability to use computer systems such as Microsoft Packages, and online meeting and collaboration tools, able to learn and adapt to new tech and systems easily.
- Well-rounded knowledge of social media platforms such as Instagram, Facebook and LinkedIn and their comment and inbox functionalities.
- Patient, kind and compassionate in nature, able to get to the root of the problem and help customers understand the causes and how it can be rectified.
- Ability to build strong, trusting and lasting client relationships through excellent service standards.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience kindly send your CV ONLY quoting the job title on the email subject (Customer Service Executive –IT) to vacancies@corporatestaffing.co.ke by 11th Nov 2022.