Position Title: Customer Service
Industry: FMCG
Location: Thika,
Gross Salary: Ksh 25,000 + Allowances
Our client, a miller company seeks to hire a Customer Service who will be tasked with formulating and implementing a customer Service function to achieve Customer loyalty and business growth profitability in accordance with the planned and agreed objectives.
Key Responsibilities
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution in close consultation with Production Manager and QC
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Make regular visits to customer premises and observe the stock balances, competitor activities, etc and do a report to management. The said report will include pictures of our products within the customer premises and daily logs of the visits made.
- Generate sales leads and advise the head of Sales on the same
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication with customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail, or social media
- Inform customers of deals and promotions.
- Execute all other assignments as will be directed by the MD
Key Skills & Qualifications
- Graduate in Business Studies or any Social Science. A strong background in Sales Background and data analysis and accurate interpretation would be a definite advantage.
- Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and PowerPoint.
- Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.
- Possession of professional marketing/sales or any social science qualification Good Communication,
Sales negotiator - Problem-solving and presentation skills crucial to overall objective achievement.
N/B – Male Candidates are encouraged to apply.
How to Apply
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service –FMCG) to jobs@corporatestaffing.co.ke before 2nd November 2022.