Position Title: Sales and Customer Service Representatives
A printing and packaging company that has been in operations for more than 40 years and is one of the leading suppliers of high-quality printing and packaging products is looking for qualified candidates to fill positions of Sales and Customer Service Representatives.
Reporting to the Sales Manager, the Representatives will prospect, develop new business, and use a consultative sales approach in an assigned territory to sell corrugated printing and packaging products to clients and customers.
The sales rep will actively participate in the company’s sales strategy and establish partnership relationships with our customers and future customers.
Heavy emphasis on prospecting, relationship development, utilizing value-based selling.
The sales process will include collaboration with dedicated customer service representatives and the manufacturing team, to meet or exceed customer expectations.
Duties and Responsibilities
- Keeping an updated and accurate list of prospects and accounts
- Will grow the company’s market share both within a potential existing customer account base and new customers.
- Have initiative and the ability to focus on opportunities and provide the customer/prospect solutions.
- Analyzing and qualifying prospective accounts
- Conducting initial contact and subsequent sales calls to accounts, selling, and establishing relationships necessary to produce first time and repeat business
- Responsible for overall account management, which may include record keeping, credit applications, forecasts, budgets, and credit collections from overdue accounts.
- Assist in negotiation and renewal of sales contracts with clients.
- Liaise with plant production teams and quality team in handling complaints. Ensure customer satisfaction in terms of product quality, price, and service.
- Maximize our selling prices while respecting our production costs compared to those of our competitors.
- Produce on a weekly / monthly basis a follow-up report on customer visits and customer complaints.
- Work together with the customer service representatives to the satisfaction of our customers.
- Perform any other task (s) assigned by line manager
Required Qualifications, Qualities and Experience:
- Minimum degree or diploma in any business-related courses
- Excellent knowledge and extensive experience in computer applications, MS word, Excel, and access
- At least three (3) years’ experience in the sale of corrugated printing and packaging products and background in digital printing.
- Recognized ability for teamwork
- Ability to quickly establish business partnerships and harmonious relationships with various stakeholders.
- Strong analytical skills.
- Excellent written, oral communication and presentation skills.
- Ability to work well under pressure, self-motivated, time management and commitment to their individual and team’s success.
- Ability to use independent judgment in negotiating sales agreements and be able to exercise expertise with difficult or sensitive accounts.
- Ability to develop structured action plans.
- Commitment to outstanding customer service with a results-oriented attitude.
How to Apply
If you meet our qualifications and experience and you are looking to make a difference in a dynamic team, you are hereby invited to make your applications to hr@cl.co.ke on or before 31st January 2023.
Only shortlisted candidates will be contacted