Position Title: Branch Team Leader
Duties and Responsibilities
Executive Role
- Provides the interface between the CEO and the branch staff.
- Actively cascades to the staff all decisions and directives from the Executive.
- Constantly provides the CEO with feedback information on the running of the branch.
- Provides oversight and management for the day to day running of the branch.
- Attends company quality meeting and all meetings on behalf of the branch.
- Member of the Branch Executive Committee. Growth of the Loan Book
- Ensure the loan book grows as projected through continuous product development and value proposition.
- Actively participate in effective market penetration.
- Proactively manage cost to ensure product profitability.
- In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
- Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
- Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.
- Ensures product quality is within expected standards.
- Ensure quality credit appraisals for all applications in the branch.
- Together with branch staff, keenly manage all Non-performing loans to maintain quality of the book.
- Maintains and updates tools for monitoring credit.
- Chairs the Branch Credit Committee. Customer Service
- Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
- Ensures zero tolerance to customer complaints – both internally and externally.
- Ensures that the set Turn Around Time is adhered to by all branch staff.
- Maintain high level of confidentiality of customer information.
- Communicates unsuccessful credit applications to the customers in a professional manner.
Human Resource Management
- Provides authentic leadership to the staff at the branch level.
- Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
- In charge of leave management at the branch
- Ensure practical shadow positioning at the branch.
- Ensure successful portfolio transfer during normal leave and staff exits.
- In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
- Maintains high level of team spirit.
- Constantly articulates the strategic intent of the company’s mission and core values.
- Mentors and guides the staff. Policies and procedures
- Custodian of policies, processes and products manuals – both soft and hard copies.
- Ensure compliance to company policies and procedures.
- In charge of the branch assets.
- Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.
- Ensure quarterly and annual reports for the product are prepared on time.
- Ensures that issues raised during branch audit are addressed.
- Endeavor to create a conducive and clean environment that promote good health and wellbeing of the staff and the customers.
- Ensures branch contingency planning is operational including backups of branch data on weekly basis. Other duties
- Any other role assigned by the CEO or HOO
Qualifications and Experience
- Bachelor’s degree in any Business field from a recognized university /CPA/Credit certification or
- Diploma in Business field from a recognized institution of higher learning / Credit certification or any other candidate who has demonstrated qualities of a branch manager/ assistant branch manager.
- At least 3 years practical working experience at a senior level in Credit in a MFI/Finance Institution.
Knowledge and Skills
- Leadership skills.
- Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
- Demonstrates leadership skills.
- Working knowledge in IT skills (MS Office especially Excel).
How to Apply
If qualified, please send your CV to Martin@jantakenya.com with the title ‘Branch Team Leader’ by 17th February 2023.