Job Title: Sales Advisor
Phirdos Kenya Limited is the Wholesale & Retail Franchise Owner for Clarks and Skechers shoe brands in East Africa.
Our shoe brands are well positioned, with presence in the major malls of the country’s business hubs cities -Nairobi and Mombasa and continually offering pleasant and convenient services.
We seek to recruit high caliber, results oriented and self-driven individuals to fill the positions of Sales Advisors to be based in Nairobi or Mombasa.
Job Purpose: Reporting to the Store manager, the Sales Advisor will be responsible for facilitating the sales by guiding customers towards their desired shoes product and satisfying the customer by demonstrating high level of customer service leading to higher profitability and growth in line with the company’s strategy and customer engagement satisfaction.
Key Responsibilities
1. Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs.
2. demonstrating an excellent knowledge of the products as well as of Brand history and heritage
3. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.
4. Ensure the products replenishment and physical inventory of merchandise.
5. Contribute to manage the visual display of the products in accordance with Brand visual standards.
6. Discuss with clients and give advice on general trends in the fashion world and developments in market, showing passion for fashion and branded products.
7. Handling all discounts, price changes, and customer returns accordingly.
8. Assisting customers in locating requested store products & making alternative recommendations in the instance the desired product is unavailable.
9. Operating the retail pro, cash point and processing sales transactions accurately.
10. Performing basic housekeeping duties to ensure that the cashpoint, sales floor, and stockroom are well-maintained.
11. Unloading and unpacking store deliveries as well as attaching price tags to all store products.
12. Ensure the achievement of individual objectives and Store targets, enhancing and developing the business.
13. Maintain friendly and good relations with the customers.
Qualifications and Competencies
1. Bachelor’s degree/Diploma or Certificates in sales & Marketing, Business administration, or related field.
2. Customers service experience is a MUST.
3. Experience managing retail stores across multiple locations is an added advantage.
4. A minimum of 1 year of experience in retail sale or customer service environment- – shoes brands experience will be an added advantage.
5. The ability to work in shifts.
Interested and qualified candidates to apply through hr.kenya@phirdos.com on or before 30th April 2023 quoting the job title and the salary expectation on the subject line.