Position Title: Senior Service & Sales Engineer
Location: Nairobi
Reports to: Country Manager – East Africa
Our client, a leading provider of industrial automation and process control solutions in the region is looking for a Senior Service & Sales Engineer to join their dynamic team.
The role holder will be responsible for operational expansion and technical coordination within the East African region.
Main Purpose of the Job: The selected candidate will be the technical focal point with existing and potential Yokogawa customers pertaining to Sales and Service support. The Senior Service & Sales Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.
Responsibilities of the job
- To provide technical support and maintenance visits to East Africa customers primarily on Yokogawa DCS control system
- To drive sales and service business support in East Africa
- To perform site visits within East Africa , mainly in Kenya, to identify and generate new prospects.
- Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs.
- Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue.
- Develop business penetration strategies and share projections to achieve set targets from various industries.
- Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business.
- Attend trade and industry consumer events along with networking activities along seminars and other meetings.
- Complete accurate service records both electronically and manually
- Liaise with the Country Manager and Managing Director to coordinate ongoing operations and expansion of operations.
- To be able to review and recommend Industrial spare parts and maintenance activities.
- Proactively participate in the quality systems and quality improvement
- Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same.
- Perform visual final inspection (QA) and recommend/order/replenish parts for service.
- Providing training/demo to customers on Yokogawa Products
Minimum Requirements:
- The ideal candidate should have a bachelor’s degree from a recognized institution, specializing in Electronics/Instrumentation/Chemical Engineering.
- Minimum 6-12 years of experience in Industrial automation and/or Instrumentation related works such as design, engineering, and commissioning.
- Minimum 2 years of commissioning/service support role on DCS/PLC, preferably Yokogawa Centum VP
Skills & Competencies:
- Must be conversant with at least 2 DCS and PLC systems.
- Hands-on experience on Yokogawa DCS is highly preferred.
- Knowledge of Field instruments and analyzers shall be an added advantage.
- Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction.
- Adhering to Principles and Values
- Deciding and Initiating Action
- Must be able to work under extreme pressure.
- Very high work ethic and personal integrity
- Discreet
Apply through https://ats.flexi-personnel.com/ or send your CV to careers@flexi-personnel.com by 15th May 2023 indicating Senior Service Engineer as the email subject.
NB: Flexi Personnel does not charge candidates for job placement.