Position Title: Customer Service Coordinator
Phirdos Kenya Limited is the Wholesale & Retail Franchise partner for Clarks & Skechers shoe brands in East Africa . Our shoes are well positioned with presence in the major malls of the country's business hubs cities- Nairobi and Mombasa and continually offering pleasant and convenient services. We seek to recruit high calibre, result oriented and self-driven individual to fill in the position of Customer Service Administrator to assist our growing company. This is an exciting opportunity to make a significant impact on our company's success and your career profile.
Core objective
Provide administrative support to the company.
Key responsibilities
- Answering and responding to customer's queries and resolving any customer conflict.
- Coordinating with sales and other relevant departments in processing orders
- Keeping books & records-maintain accurate/documentation associated with your work
- Organising meeting & distributing post meeting records
- Directly helping executives i.e principle assistant to the company executives.
- Scheduling & handling calendars for the senior management.
- Carrying out invoice processes in liaison with the finance team.
- Co-ordinating office projects
- Planning and making the travel arrangements for the company.
- Will also act as the company front office/Receptionist personnel.
- Other ad hoc administrative and customer service task as required.
Qualification and competencies
- Proven experience as a office administrator/customer service administrator.
- At least 2 years of proven experience.
- Experience working in retail industry will be an added advantage.
- Ability to work with little supervision and track multiple processes.
- Must be computer literate
- Outstanding organisational and coordination skills
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Bachelors/Diploma in Business Administration or relevant field.
Interested and qualified candidates to apply through hr.kenya@phirdos.com on or before 10th September 2023 quoting the job title and salary expectation.